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Supporter Care Administrator 12 months with possibility of extension

Build your career while building hope.

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What's it like to work in Fundraising & Supporter Engagement at Christian Aid?

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As part of your application please use your covering letter to illustrate how you meet the essential and desirable requirements as set out in the role profile.    We will assess applications as they are received therefore the post may be filled prior to the closing date. 

Please note that we cannot accept applications from outside the UK/Ireland as Christian Aid Ireland is not set up as a sponsoring organisation for overseas applicants. 

About us

Are you a confident communicator, with excellent attention to detail and a passion for excellent customer service? If so, the role of Supporter Care Administrator may be for you!

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

Learn about our vision, mission and values

About the role

Reporting to the Supporter Care Lead, the Supporter Care Administrator will be a key member of  the Supporter Care team, within the Fundraising & Supporter Engagement Team and will be responsible for the effective and efficient delivery of the Supporter Care function for the Belfast office of Christian Aid Ireland and responsible for managing all aspects of voluntary income, including processing, banking, data entry, acknowledging and reconciling all fundraising income, providing backend support for all fundraising campaigns and appeals as well as providing excellent donor care.

About you

Essential

  • Proven experience of working in a Customer Services/Supporter Care role.
  • Excellent computer, administrative and organisational skills, including data entry.
  • Experience of income processing and banking.
  • Competency in a range of software including Microsoft Office and a Customer Relationship Management system.
  • Excellent and accurate data entry skills to ensure data integrity and quality on the fundraising database.
  • Experience of cash handling.
  • Excellent telephone, communication, and interpersonal skills.
  • Ability to work in different environments with a wide range of people and profiles.
  • Ability to manage and prioritise multiple pieces of work, operate under pressure to deliver good results within deadlines when faced with challenges.
  • Able to attend meetings at regional and national levels including occasional overnight stays as required

Desirable

  • Previous experience and understanding of Microsoft Dynamics database
  • Experience of working within an international development charity
  • Knowledge of the charity sector across Ireland
  • Commitment to issues affecting the developing world
  • A commitment to the aims and objectives of Christian Aid Ireland
  • Access to a car

 

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. To discuss this role in greater detail, please contact  vscanlan@christian-aid.org

We have a strong Christian ethos and we encourage applications from all faiths and none (with the exception of Director positions where there is a genuine occupational requirement to be a practicing Christian - Exempted under the Equality Act 2010).

We participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.

You can expect a wide range of rewards and benefits, including a generous holiday allowance and flexibility that will ensure you enjoy a good work/life balance.


 

Quick check

  • Salary (full time):
    £23,930
  • Type of contract:
    Fixed Term
  • Contracted hours:
    35
  • Contract length:
    12 months with possibility of extension
  • Location:
    Belfast, Ireland
  • Hours of work:
    0
  • Closing date:
    29 February 2024
  • Interview date:
    11 March 2024
 
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As a volunteer, you will receive:
  • Support and supervision from a named contact within Christian Aid
  • Appropriate induction and training for your volunteering role.
  • Out-of-pocket expenses as agreed.
  • Our regular volunteers e-newsletter
  • Access to our Volunteers’ Hub for all our latest news, events and resources
Christian Aid is a Living Wage Employer
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