Central Supporter Engagement Advisor

Central Supporter Engagement Advisor

Permanent. Full time. Hybrid working. (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days).

Location: Warrington, UK

Salary: £41,783 per annum

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too. 

Learn about our vision, mission and values

About the role

Reporting in to the Church & Supporter Engagement Lead, the Central Supporter Engagement Advisor will lead and inspire a team of Church Engagement Support Officers, ensuring exceptional stewardship and engagement with churches, Christian Aid groups, and the
wider public to support Christian Aid’s values and goals.

The post-holder will oversee the stewardship of existing churches; the engagement and acquisition of new and lapsed churches; the supporter care and enquiry management of existing and prospective supporters; and the processing of Christian Aid fundraised income.

Some of the main responsibilities of the Central Supporter Engagement Advisor include:

• Management of a team of Church Engagement Support Officers, fostering a collaborative mindset and creating an environment that promotes the exchange of ideas and knowledge.
• Build trusted relationships with churches, groups, and individuals, ensuring strong connections between teams for effective stewardship and seamless information-sharing.
• Actively identify and engage prospective churches across England, Scotland, and Wales, inspiring them to Give, Act, and Pray with Christian Aid through tailored programmes of activity.
• Development and delivery of impactful projects to engage our existing supporting churches in key appeals and campaigns.
• Cultivate a culture of continuous learning in relation to delivering high impact supporter engagement and care, including communications with supporters via telephone and email, the maintenance of supporter records, timely response to enquiries, thanking of donations, and the handling of feedback and complaints.
• Oversight of income processing ensuring that income is processed and recorded in a timely and accurate fashion according to agreed procedures and policies.
• Ensure dynamic developments and integrations are implemented to improve income processing functions. Gift Aid Declarations are accurately processed and recorded, and information required for external and internal audit purposes is prepared.
• Manage the Warrington office to ensure it is a safe, welcoming, and efficient space for the team and visitors.
• Recruit and empower volunteers to build capacity and deliver maximum impact, modelling accountability and striving for cost-effective solutions that streamline decision-making and foster consensus.

About you

Who we are looking for

Essential:

• Demonstrable experience of line management and working with volunteers, managing personal and team resources.
• Developed knowledge and experience of working with church audiences, church networks and donor management.
• Ability to analyse and interpret information/data to prioritise work, to achieve results.
• Developed communication skills with the ability to influence, inspire and encourage others.
• Experience of customer databases.
• Assertiveness to set and deal with supporters whose expectations cannot be met.
• Awareness of data protection regulation.
• Understanding and experience of continuous improvement processes.
• Experience of working to targets and deliver to deadlines.
• Ability to recognise when to seek help or appropriate assistance from colleagues.

Desirable:

• Knowledge of fundraising, compliance, health and safety, and data protection policies and regulations.
• Experience of delivering to a budget, keeping within financial limits, and monitoring and forecasting expenditure.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

You can expect a wide range of rewards and benefits, please refer to the benefits booklet for your location to see our full list of employee benefits. 

For Salary details for this role, please refer to the Salary band by location.